Shipping policy

Welcome to LAO&co. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information, where available.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

As a dropshipping store, we work with trusted international suppliers to deliver products directly to our customers.

Estimated delivery times are:

United Kingdom: 5–10 business days
United States: 7–15 business days
Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Europe: 7–15 business days
Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, LAO&co may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

Please allow 24–72 hours for tracking information to become active after your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to:

Customs inspections
Severe weather conditions
Public holidays
Carrier delays
High order volumes
Unforeseen logistical issues

We appreciate your patience and understanding should any delays arise.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

LAO&co is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately at support@laoandco.com. We will do our best to update your address if your order has not yet been processed.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please:

Check with household members or neighbors.
Contact your local delivery carrier.
Reach out to us at support@laoandco.com for assistance.

While LAO&co will do everything possible to help resolve the issue, we are not responsible for packages confirmed as delivered by the shipping carrier.