Refund policy

Return & Refund Policy

Last Updated: June 27, 2026

Welcome to LAO&co. We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

At LAO&co, we offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must:

Be unused, unworn, and in its original condition.
Include all original packaging, tags, manuals, and accessories.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

How to Request a Return

To initiate a return, please contact our Customer Support team:

Email: support@laoandco.com

Please include:

Your order number
Your full name
The reason for the return
Clear photos if the item is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide detailed return instructions.

Please do not return items without prior authorization, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged
Defective
Incorrect

Please contact us within 7 days of receiving your order at support@laoandco.com, along with clear photos of the issue. We will gladly arrange a replacement or issue a full refund at no additional cost.

Non-Returnable Items

For hygiene, safety, and supplier reasons, the following items cannot be returned:

Personalized or custom-made products
Gift cards
Digital downloads
Perishable goods
Opened or used personal care products
Items marked as Final Sale or Non-Returnable

Order Cancellation

Orders may be cancelled within 12 hours of purchase or before they have been processed for shipment.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Refunds

After receiving and inspecting your returned item, LAO&co will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Please note that original shipping charges (if applicable) are non-refundable unless the return is due to our error.

Return Shipping Costs

If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs where applicable.
For all other approved returns, customers are responsible for return shipping costs.

Exchanges

We replace items only if they are damaged, defective, or if the wrong item was received.

To arrange an exchange, please contact us at support@laoandco.com.

Late or Missing Refunds

If you have not yet received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at support@laoandco.com.

Shipping Information

As a dropshipping business, LAO&co works with trusted global suppliers to deliver products directly to our customers.

Shipping times may vary depending on your location, customs processing, carrier delays, holidays, and product availability. Estimated delivery times are provided during checkout.